Privacy Policy
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1. Who We Are
Prime Forex is an RBI Authorized Full-Fledged Money Changer (FFMC) operating in Chennai, India. We are committed to protecting the privacy and security of your personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Foreign Exchange Management Act, 1999 (FEMA).
2. Information We Collect
We collect information you provide directly to us, including:
- Full name, mobile number, and email address (for transaction and contact purposes)
- Government-issued identity documents (PAN, Passport, Aadhaar) as required under FEMA and KYC/AML regulations
- Transaction details including currency, amount, and purpose of remittance
- Device and usage data when you visit our website (IP address, browser type, pages visited)
3. How We Use Your Information
- To process forex transactions and remittances as per RBI guidelines
- To comply with KYC, AML, and FEMA regulatory obligations
- To communicate transaction confirmations, OTPs, and service updates
- To respond to your inquiries and provide customer support
- To improve our website and services
4. Sharing of Information
We do not sell or rent your personal information. We may share your data with: (a) regulatory authorities such as the Reserve Bank of India, FEMA enforcement agencies, or tax authorities when required by law; (b) our banking and correspondent partners strictly for transaction processing; (c) technology service providers who assist us in operating our website and services, bound by confidentiality obligations.
5. Data Retention
We retain transaction records and KYC documents for a minimum of 5 years as mandated by FEMA and RBI regulations. Website usage data is retained for up to 12 months.
6. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmissions on our website are encrypted using SSL/TLS.
7. Your Rights
You have the right to access, correct, or request deletion of your personal data, subject to our legal retention obligations. To exercise these rights, contact us at [email protected].
8. Cookies
Our website uses essential cookies for session management and security. We may use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.
10. Contact Us
For privacy-related queries, write to us at:
Prime Forex
Email: [email protected]
Phone: +91 844 8444 717